Only ASYST INTERNATIONAL has a work
system which combines human capacity and
technology. And having a team in total synergy
and always aware of the company’s good
practices and objectives is not an easy task.
For this reason, we strongly invest in behavioral
trainings, the so-called Team Works, in which
we reinforce our work methods, the importance
of the Help Desk area for the client’s business,
the idea of Continuous Improvement, among
other topics.
ASYST INTERNATIONAL, operating worldwide and
doing more for you!
Over the past 24 years ASYST INTERNATIONAL has served some of
the largest global corporations. And it has been chosen by these
corporations for being a truly distinctive company. ASYST
INTERNATIONAL’s main priority is to enable its clients to focus on
their core business. As a result, it continuously works to prevent and
solve problems, tackling causes and generating pro-active solutions.
ASYST INTERNATIONAL’s growth has made possible for it to operate
globally, delivering services in more than 100 countries with offices
located in Brazil, Argentina, Chile, Mexico, Lithuania, Estonia, Latvia
and Poland (in some of these locations with operational partnership).
ASYST INTERNATIONAL works so its clients can work better. And
that is why it is always ready to give its most effective contribution:
preventing clients from focusing on nothing other than their own
businesses. Learn more
WHAT WE DO
SERVICE DESK is ASYST INTERNATIONAL’s
exclusive service.It is a work concept
through which all processes and
procedures are developed based on the
client’s business
• Focus on the client’s business;
• Continuous Improvement and processes in
compliance with ITIL framework;
• Serving people and not machines;
• Development of internal talents.
QUALITY OBJECTIVES
• Contract renewal rate over 90%;
• Labor turnover lower than 10%;
• SLAs agreed on by the client – goal: 100%;
• Users’ satisfaction – goal: 95%.
Therefore, we deliver constant technical and
behavioral trainings, the so-called TEAM
WORKS and SAVE®.
CLIENT LOYALTY
• Highest contract renewal rate in the market;
• Our turnover has been lower than 5% over
the past 4 years;
• We met hired SLAs 100%;
• We guarantee at least 95% of our users’ satisfaction.
ASYST INTERNATIONAL boasts the highest
CLIENT LOYALTY RATE in the Brazilian market!
